HOW TO QUALIFY
In order to qualify for a Manic Panic UK subscription you must have created a customer account on our website. This is a simple process that will allow you to store details safely for future purchases.
The subscription feature is exclusive to our UK Dye Hard general customer account holders. This subscription will not be available for Salon or Wholesale account holders.
INVENTORY
If a product within your subscription goes out of stock, the order will be paused and no payment will be taken. You as the customer will be notified via email and through your Manic Panic UK account about the missing stock.
You will be given the option to either keep the orders paused until the stock is available again or this order and any future orders as part of the subscription can be cancelled.
PRICING
With the Manic Panic UK subscription, you will receive 5% off each subscription order when you place 2 or more. If there are any other live promotions on the website that your order applies to, these will also be taken off your final total.
Due to varying reasons, if there is a price increase on any of the subscribed items during a subscription, the original price will be honoured. If a new subscription is made following the end of the previous one, the new prices will be applied and you will need to subscribe to these.
If any products within a subscription basket decrease in price, this new price will be honoured and you will pay the new lower price for their next delivery. If the new lowered price is still more than the discounted subscription price, the discounted price will be honoured over the new price.
If at any point you believe that there has been a price discrepancy with any of your subscription orders, please contact our Customer Services team at sales@manic-panic.co.uk.
PAYMENT
Payment for subscription orders will be automatically taken from the billing information provided at the first point of purchase. In order to allow payment to be taken successfully for each transaction, please ensure that all payment details are up-to-date and accurate. Any information that needs changing can be updated through your customer account.
Payments will be processed the day before your next order is due to be dispatched. If your due date falls on a non-working day (Saturday, Sunday, UK Bank Holiday) your dispatch will take place on the working day before, and payment will be taken the day before dispatch. If at any point payment is unsuccessful, the customer will be notified and the order will be cancelled.
DELIVERY
The delivery option that is opted for at the first point of purchase will be used for each subscription order dispatched. The shipping cost of your order will be automatically included in the end total for each dispatch unless otherwise stated. The overall delivery cost for all subscription orders will be included in the subscription overview.
Subscription packages will be processed and dispatched in a timely manner, however, please note that there are possible factors that may cause an order to be delayed such as non-working days. Due to the weekend, the customer could find that the order doesn’t reach them until the following working day.
CANCELLATION
If you choose to cancel your subscription at any point, you can do so via your customer account under the subscriptions tab. If you would prefer, you can contact our customer service team who will be able to cancel your subscription for you.
Please ensure that if you do want to cancel your subscription you do so at least 3 days before your next dispatch is due; this will allow enough time for our team to cancel the subscription.
RETURNS AND REFUNDS
In the event that one or more of your items arrived damaged or unsuitable for use, please feel free to contact our customer services to request a resend of your items. You will be asked to provide photographic evidence of the damaged item/s.
If a product within the subscription package is not as expected and the customer would prefer to receive a refund on their item, please contact our customer services team who will be able to advise the best way to create the return. Please also specify your future requirements, whether you would prefer this product to be removed from your subscription, in which case you will be invited to create a new subscription, or whether you would be happy to continue receiving this product in future subscription packages.